Policies & Your Rights at ASAP
At Autism Services and Programs (ASAP), your safety, dignity, and independence are our top priorities. We want you and your family to feel confident in the care you receive. Below are the key rights and protections you can expect when working with us.
Your Rights• To be treated with dignity, respect, and privacy.
  • To participate in planning your services.
  • To say yes or no to services or medications.
  • To access your records and information.
  • To file a complaint or appeal without fear of retaliation.
Confidentiality & Privacy
  • Your personal information is protected by law (HIPAA).
  • We only share information with your consent or when required by law.
  • Records are kept secure and confidential.
Safety & Incident Reporting• Our staff are trained to keep you safe at all times.
  • If something unsafe happens (like an accident or injury), it will be reported right away.
  • You or your guardian will always be informed about incidents and our follow-up.
Non-Discrimination
  • We do not discriminate based on race, religion, gender identity, sexual orientation, disability, age, or any protected status.
  • Services and opportunities are available to all individuals equally.
Grievances & Complaints
  • You may file a complaint at any time—verbally, in writing, or anonymously.
  • We will acknowledge your complaint within 72 hours and resolve it within 30 days.
  • Filing a complaint will never affect your ability to receive services.
Staff Training & Competency
  • All staff complete orientation before working independently.
  • Training includes client rights, safety, confidentiality, and role-specific skills.
  • Staff receive ongoing supervision and annual refreshers.
Medication & Health Safety
  • Only trained and authorized staff may administer medications.
  • Medication safety follows the 'Five Rights': right person, right medication, right dose, right time, right route.
  • All medication activity is documented.
How to Reach Us
If you have questions about your rights or want to file a complaint:
  • 📞 Call us at 928-587-9198
  • 📧 Email [email protected]
  • 📍 Visit our office at 4940 Ward Road, Wheat Ridge, CO 80033
We are here to listen, support, and take action to keep your experience safe and positive.